Refund policy

Romina Furniture is made from 100% solid wood, most pieces are made to order, and all furniture is inspected before it ships. Because most orders are built for you, we do not accept returns, and our refund and exchange rules are tied to our Limited Warranty. Please read this policy before you order.

1. When we offer a refund

We do not offer refunds unless the furniture cannot be repaired or replaced.

If a product covered by our Limited Warranty has a defect or damage, Romina Furniture will assess the claim and first repair it or replace the affected part or product. A refund is offered only when the furniture cannot be repaired or replaced.

Products that are not defective or damaged are not eligible for return, refund or exchange.

2. Cancelling or changing your order

  • You can cancel or revise your order within 7 days of the order date. To do so, contact us by email at contact@rominafurniture.com or by phone at (980) 585-1460, and include your order number.
  • Revisions (for example a different finish or hardware) are subject to approval by Romina Furniture and are valid only once we confirm them by email or in writing.
  • After 7 days from the order date, orders cannot be cancelled or revised.

3. Shipping damage: inspect, note it on the delivery receipt, report within 7 days

  • An adult must be present to receive and inspect the delivery. You have 30 minutes to inspect it visually.
  • Sign the delivery receipt, and write on it any scuffs, dents or other visible signs of damage to the boxes or the furniture.
  • Report any shipping, handling or concealed damage to us within 7 days of receiving the goods, with photos and any supporting documents.
  • Romina Furniture files the claim with the shipping carrier for you. Damage noted on the signed delivery receipt and reported within 7 days is handled by Romina Furniture under section 4.
  • Concealed damage (damage that could not be seen at delivery) is covered by our Limited Warranty in most reasonable cases, as long as it is reported within 7 days.

4. How to make a claim

  1. Contact the authorized retailer you bought from. If you bought on rominafurniture.com, or the retailer is no longer available, contact us through our Contact Us form, by email at contact@rominafurniture.com or by phone at (980) 585-1460.
  2. Include your original bill of sale and proof of payment.
  3. Include photos and any documents that show the defect or damage.
  4. We will review the claim and propose a reasonable solution. We may ask you to ship the damaged item back to our distribution center in its original packaging before or after a repair or replacement.
  5. Service must be done by a technician approved by Romina Furniture, using approved or compatible parts and finishing products.

If you live outside our delivery service area, or have moved more than 50 miles from the original delivery address, you may be responsible for service fees and/or the shipping cost of returning the product to the nearest Romina retailer.

For superficial defects or damage that do not stop you from using the product as intended, Romina Furniture may offer a reasonable resolution, decline the claim, or authorize a retailer or its representative to make the repair.

5. Warranty summary

  • Cribs: 3 years against manufacturing defects, starting on the date the original customer takes possession. Covers the wood construction, hardware and all structural parts, excluding the finished surface.
  • Case goods (every item other than cribs, such as dressers, nightstands, chests, bookcases and desks): 3-year limited warranty from the original date of purchase. Excludes the finished surface, which is the owner's responsibility to preserve and protect.
  • Hardware: covered for the warranty period of the product it belongs to. Defective hardware is repaired or replaced with a similar or better part. Drawer glides and door hinges are rated for 80,000 cycles.
  • The warranty applies to the original purchaser only and is non-transferable. Repaired or replaced items are covered for the rest of the original warranty period.
  • Not covered: natural variations in wood grain and color; differences from floor models, samples or pictures; used products sold "as-is"; damage caused by the customer, a retailer or another third party (shipping damage is handled as described in section 3); and any alteration of the original design, which voids the warranty.
  • Romina Furniture is not liable for consequential or incidental damages. Our responsibility never exceeds the purchase price of the product or its replacement.

The full terms are in our Limited Warranty.

6. Contact

Romina Furniture LLC, 4300 Northlake Ct, Suite E, Charlotte, NC 28216, United States contact@rominafurniture.com · (980) 585-1460 · Monday–Friday, 9am–5pm Eastern Time