Shipping policy
1. Processing time
- Made-to-order furniture (cribs, dressers, beds, chests and other furniture): usually ready to ship in 9–12 weeks, unless the product page shows a different time.
- Small items (finish samples, replacement hardware kits, the Kinder Mattress and other small products): usually ship in 2–5 business days.
- Processing and shipping times are reasonable estimates, not guarantees. For items that are out of stock, the estimated date is when the order is expected to arrive at our distribution center, and it may change.
2. Where we ship
We ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, PO boxes, APO or FPO addresses.
3. Shipping rates
Free shipping is offered only on color samples and small replacement parts. Furniture ships at the rates below, calculated at checkout from your order total:
| Order total | Method | Cost |
|---|---|---|
| Up to $100.00 (color samples and small replacement parts) | Free Shipping | $0 |
| $100.01 – $325.00 | Medium Parcel | $50 |
| $325.01 and up | Standard Threshold delivery | $125 |
| $325.01 and up | White Glove (optional, subject to availability) | $345 flat |
White Glove is a flat $345 service. You choose it at checkout instead of Standard Threshold delivery.
Products with their own shipping rates:
- Kinder Mattress: free standard shipping.
- Mattress Support: Standard shipping (7–10 business days) $59, or Expedited shipping (3–5 business days) $125.
4. Delivery methods
Small parcel. Color samples, small replacement parts and other items that fit in a parcel smaller than 30 inches in total dimensions ship by USPS, FedEx or UPS and arrive in about 2–10 business days. A signature may be required.
Large items: Standard Threshold delivery. Cribs, crib conversion accessories and any item over 30 inches ship with a specialized furniture carrier as a threshold delivery. Delivery takes about 7–10 business days after the processing time on the product page.
- Threshold delivery means the carrier brings your furniture to the first dry, accessible point at your entrance: the front door, doorway threshold or garage. It is not carried inside rooms or up stairs.
- It does not include unpacking, installation, room placement or removal of packaging. For those, choose White Glove.
- The truck needs safe, reasonable access, such as a driveway or a street.
- Most orders arrive shrink-wrapped and strapped on a wooden pallet. Please remove the shrink-wrap so you can inspect the boxes.
- We recommend two adults to move the furniture past the delivery point.
White Glove ($345 flat, optional, subject to availability). White Glove brings the furniture inside to the room of your choice, unpacks it and removes the packaging. It includes:
- an appointment call at least 24 hours before delivery
- a call 30 minutes before arrival
- unpacking or uncrating
- a visual inspection
- placement in the room of your choice
- light installation, such as dresser legs and handles
- packaging removal and clean-up
It does not include crib or bed setup. Because of liability limits in some states, carriers cannot assemble cribs or beds or drill into walls to anchor furniture.
5. Receiving your order
- An adult must be present to receive and inspect the delivery. You have 30 minutes to inspect it visually.
- Sign the delivery receipt and write on it any scuffs, dents or other visible signs of damage.
- Report shipping or concealed damage to us within 7 days of receipt, with photos, at contact@rominafurniture.com or (980) 585-1460.
- Romina Furniture files the claim with the carrier for you. Concealed damage is covered by our Limited Warranty in most reasonable cases. See our Return and Refund Policy.
6. Order changes and cancellations
You can cancel or revise your order within 7 days of the order date. After that, orders cannot be cancelled or revised. See our Return and Refund Policy.
7. Order updates and tracking
- After you order, you will receive an email confirmation with your order number, our contact details and a tracking link.
- When your furniture is ready, you will receive a shipping update email.
- Once it ships, you will receive the tracking number and carrier details. Large deliveries are scheduled by appointment, and the carrier calls at least 24 hours ahead.
You can track your order at rominafurniture.com/a/tracking.
8. Carriers
The delivery method is chosen based on each item's packaging and specifications. Shipping and delivery are handled by unaffiliated third-party carriers, whose service quality and timing can vary. Romina Furniture is not liable for property or personal damage caused by third parties.
If you need a service that is not listed here, please contact us.
