Shipping policy

Finish samples, Replacement Hardware Kits, Kinder Mattress or other small products usually ship in 2-5 business days. Regular furniture order placed on our website are usually fulfilled within 9 -12 weeks unless otherwise posted on the respective product page. Shipping times posted on product pages are not guaranteed but represent accurate and reasonable estimates  with consideration to these commodities, their size, weight and packaging design. Shipping methods are subject to availability and some services may not be available in all areas. If you require additional services not posted or offered as a standard package, please contact our team to evaluate available options. 

STANDARD THRESHOLD SHIPPING

"Standard Threshold" or "Standard"  is a fast, safe and reliable service. For small accessories or conversion kits, this is a front door / mailbox delivery; for large furniture items like cribs, dressers, etc. this is a threshold delivery and requires compliance with standard set of rules utilized across the shipping industry: 
• Customer premise must provide reasonable and safe access for delivery vehicle (driveway or street allowing truck access)
• Delivery crew, will place the furniture in the "first dry area" as defined by NMFTA which could be an entry hallway, garage, patio, foyer, or another covered location. 
• An adult must be present to inspect and accept the delivery. 
• Customer shall be allowed 30 minutes to perform a visual inspection and must note any and all signs of damages on the delivery documents. WE RECOMMEND THAT YOU NOTATE ANY DENTS OR DAMAGES TO THE BOXES BEFORE SIGNING OFF THE DELIVERY RECEIPT.
• Concealed damages must be reported within 7 days of the merchandise receipt.
• 2 Adults are recommended to handle the furniture beyond the delivery point. THIS VIDEO was prepared to make you more familiar with the delivery process. 

SMALL PARCEL

Any item(s) which can be consolidated in a parcel package with the total dimensional value below 30 inches, will be shipped via common parcel carrier like USPS, FedEx or UPS. Color samples, touch-up kits, hardware packages or any marketing materials falling into this category, will ship via Free Priority Service with a delivery time estimated between 2 and 10 business days. Signature may be required for Small Parcel Deliveries. Subject to inventory availability.

LARGE PARCEL

Crib conversion accessories, cribs or any products with any dimensional value exceeding 30 inches, will ship via specialized furniture carrier and/or service. This is a ground level curbside service with a delivery time estimated between 7 and 10 business days. Curbside delivery and does not include product installation or packaging debris removal. Please allow the full processing time posted on product page plus 7-10 business days in transit for delivery.

WHITE GLOVE* (Subject to Availability).

“White-Glove” delivery is the highest level of service we offer which includes unpacking, room of choice and light installation (dresser legs, handles etc.) but no crib or bed setup. A team of skilled and highly trained delivery specialists will handle the furniture in the most careful and professional manner. “White Glove” Service package availability is subject to confirmation; service may not be available in all areas. The following services are included in this package: 
• Call for delivery appointment (CFDA) at least 24 hours prior to Delivery. 
• Call 30 minutes before the delivery 
• Unpackaging and/or uncrating for large items
• Placement in room of choice. 
• Packaging removal and debris clean-up.

*Due to certain liability limitations, in some states shipping carriers will not assemble cribs or bed items and cannot drill into wall studs for anchoring case items to the wall. 

ORDER & SHIPPING PROCESS:

You will receive an email confirmation that includes your order number and our contact information and tracking link.

Once the furniture is ready to ship, you will receive a "Shipping Update" email from our team. 

Once the furniture ships out you will be provided a tracking number, carrier and contact information. Delivery is scheduled by appointment. 

For items that are out of stock, the estimated date is the approximate date the order is expected to arrive at our Distribution Center, and it is subject to change.

Please note that we do not ship to PO boxes, APO and FPO addresses.

DISCLAIMER: STANDARD DELIVERY METHOD IS DETERMINED BASED ON EACH ITEM PACKAGING AND SPECIFICATIONS. SHIPPING AND/OR DELIVERY IS PERFORMED BY UNAFFILIATED THIRD-PARTY CARRIERS WHOSE SERVICE QUALITY AND DURATION MAY VARY. WE STRIVE TO EXCEED DELIVERY EXPECTATIONS BUT CANNOT ASSUME ANY LIABILITY FOR PROPERTY OR PERSONAL DAMAGES CAUSED BY THIRD-PARTIES.